Legal
Lesson & Class Policies
Effective Date: 13 September 2026 · Version 2.0
Last updated
1. About these policies and who provides lessons
These Lesson & Class Policies apply to online language lessons booked through the Asia Pathway platform, operated by WonderMaple Inc. (o/a Asia Pathway). Lessons are delivered by independent teachers, who are independent contractors and not employees of WonderMaple Inc. Our role is to provide the platform through which lessons are arranged and booked. These policies form part of, and should be read together with, our Terms of Service. Nothing in these policies limits any right you have under consumer protection law that cannot be waived.
2. Booking and payment
Lessons are booked and, where a fee applies, paid for through the platform before the lesson takes place. The price, length and any package terms are shown at the time of booking. Refunds, where they apply, are handled in accordance with these policies and our Refund Policy.
3. Cancellation and rescheduling by you
You may cancel or reschedule a lesson without charge by giving at least 24 hours' notice before the scheduled start time. If you cancel or reschedule with less than 24 hours' notice, the lesson may be charged in full. Rescheduling is subject to teacher availability; to reschedule, use the booking link or contact your teacher as early as possible.
4. If you do not attend
If you do not join a lesson within a reasonable time of the scheduled start and have not given advance notice, the lesson is treated as a no-show and is not refunded or rescheduled, except where a technical problem outside your control prevented you from joining (see below) or where applicable law requires otherwise.
5. If a teacher cancels or does not attend
If a teacher cancels, does not attend, or ends a lesson early without good reason, you may choose a free reschedule with the same or another teacher, or a credit or refund for the affected lesson. Please report a teacher no-show or cancellation to us at [email protected] so we can arrange this.
6. Technical problems
If either you or the teacher cannot take part because of a technical problem (for example, loss of internet, or audio or video failure), let the other party know as soon as possible. Where a lesson cannot start, or is interrupted for more than 15 minutes, for reasons not attributable to you, the lesson will be rescheduled at no charge or credited. You are responsible for having a suitable device and internet connection on your side.
7. Expected conduct
We want lessons to be a safe and respectful experience for everyone. You and the teacher are each expected to behave respectfully and lawfully. We may suspend or remove access to lessons, for a student or a teacher, where there is abusive, harassing, discriminatory or unlawful behaviour. Concerns about a teacher's conduct should be reported to us at [email protected].
8. Lessons involving minors
Where a student is under 18, a parent or legal guardian must arrange and consent to the lessons and is responsible for the account and payments. We ask that a parent or guardian be present or contactable during lessons involving a young person, and that communication between teacher and student stays on the platform or through channels the parent or guardian has approved. If you have any safeguarding concern about a lesson or a teacher, contact us immediately at [email protected] and we will take appropriate steps.
9. Recording
Lessons may not be recorded by you or the teacher without the clear, advance agreement of the other person. Any recording made with agreement may be used only for the student's own learning and must not be shared or published without further consent.
10. Our responsibility
Because lessons are delivered by independent teachers, WonderMaple Inc. is not responsible for the individual teaching, conduct, opinions or acts of a teacher, to the fullest extent permitted by law. This does not affect any obligation we owe you under applicable consumer protection law in respect of the booking service we provide, or the remedies set out in these policies. Our overall liability is limited as set out in our Terms of Service.
11. Changes and contact
We may update these policies from time to time; the current version is posted on the Platform and carries an effective date. Questions about lessons can be sent to WonderMaple Inc. (o/a Asia Pathway), 28 Rosebank Drive, Toronto, Ontario M1B 5Z1, Canada; telephone +1 647-237-3989; email [email protected].